I should just wait for 15 mins for them to escalate the issue after which the accommodating team would contact me.
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It cuts out if you don't have a booking number.
Hotels allow you to change the name of the main guest under the reservation, which is how a booking is transferred from one person to the other.
I have booked hotel through agoda.
What is an Agoda Customer Care Toll Free Number? Your queries are apt to get resolved promptly by the well-trained customer care staff of the company.