Public bank call centre - 14 Essential Call Centre Skills For Agents

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To better serve its customers, Public Bank has also strengthened its digital capabilities and offerings in line with the evolving needs of customers.

Call centres are beginning to address this by using to standardise the process all agents use.

This is an innovative Access Bank Plc complaint resolution process, the first of its kind by any Nigerian Bank further assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.

This will mean better results in terms of resolution efficiency, assuming your agents are providing the right advice! Latest implementations with more complex systems, require highly skilled operational and management staff that can use online and offline tools to improve customer interactions.